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Hi, friend!


First, let me start by saying a big THANK YOU for your recent purchase of a Content Cupcakes product.


Hooray for new friends and new tasty templates, but boo that you're having some issue and need help. 

No worries, we've got you taken care of.

Below is an FAQ of some of the most common questions or issues people run into.


If the FAQ does not properly frost your problem, feel free to reach out to our Content Bakers for who can help cook up a solution.

Frequently asked questions

How do I access my templates?

Upon purchase, you were directed to a page that had a downloadable file for your purchase. If you did not download your file, check your e-mail confirmation - as a link to your downloadable file will also be available there. In addition, you can always log into your account and access your orders where the downloadable files will be visible. Once you have downloaded your file, simply open the PDF and click on the icons that say "CLICK HERE" for the template set you'd like to open. Canva will open up and either prompt you to set up an account (if you don't have one - it's free) or show you an image and inform you that you're opening a template. Simply click "Open Template" and you're off to the races!

Why are some of the pictures not available?

Photos were used in the templates to show you what the posts can look like, but as templates, they are designed so you can customize and edit them to your specific company/industry/product or service. Canva has free photos available as well as paid stock photography. The paid stock photos are part of the "Canva Pro" plan. Your template will likely use a mix of free and pro photos and if you'd like to use the pro photos, you will need want to sign up for Canva Pro to have access to their full photo and element library.

How do I add my own photos to the template?

Here is a step-by-step tutorial on how to add photos in Canva: https://www.canva.com/help/article/add-images

I messed up. Can I start over?

Absolutely! Everytime you click the link from the downloaded PDF, it will open up a fresh version of your template set. Create as many different versions as you like!